Every guest conversation,
in one inbox.
Text messages and messages from Booking.com, Expedia and Airbnb land in one shared inbox, next to the reservation they're about.
One inbox for the whole team. Every channel in it.
Assign conversations, leave internal notes and see who replied, so no guest waits twice.
SMS and messages from Booking.com, Expedia and Airbnb arrive in one place.
Answer once, and the reply goes out through the channel the guest used.
Vacant AI suggests a reply from the booking and your property's details. Edit it, then send.
The booking is right there.
When a guest writes, their reservation, balance and past messages sit beside the thread. No switching tabs to answer a simple question.
SMS and OTA messaging.
Guests write from wherever they booked. Text messages and Booking.com, Expedia and Airbnb conversations all land in Vacant, and your replies go back through the same channel.