Know every guest
before they arrive.
Every stay, preference and conversation saved to one profile, so returning guests feel remembered and problem guests don't slip through.
One profile per guest. Built from every stay.
Contact details, stay history, spend and preferences in one place, built from each booking.
Repeat guests are flagged at booking and check-in, so the team can greet them properly.
When a guest stays again with the same ID or email, their new booking joins their existing profile.
Flag guests you don't want back. If they book again, your team is alerted right away.
Recognize returning guests.
When someone books again, Vacant flags it on the reservation along with what they liked last time.
Duplicates merge themselves.
When a guest stays at your property again with the same ID or email, Vacant merges the new booking into their existing profile automatically. No cleanup lists.
Keep a do not rent list.
Flag guests who caused damage or broke house rules. If they try to book again, on any channel, the reservation is flagged for your team.